SHIPPING POLICY

We try to dispatch your order as quickly as possible. Please allow 1-2 working days for your orders to be dispatched.

Once your order has been packed and dispatched, you will receive an email with tracking information.

We offer free UK shipping on all orders over £80, in this case the shipping fee will be deducted from the order total automatically.

 

Click & Collect - free

You can place your order online and collect it from our store. During the check-out process, the delivery options "ship" and "pick up" will be presented to you. 

IMPORTANT: If you wish to choose the pick-up option, please don't select an accelerated checkout method other than Shop Pay in the first step of the checkout.

If you pay using Apple Pay, Google Pay, Amazon Pay, or PayPal, then the delivery option is unfortunately not available.

We will prepare your order within 24 hours. Please send us a message on info@huglifestyle.com and let us know when you would like to collect your order. 

We will keep your order for a minimum of 7 days from confirmation. Uncollected orders will be cancelled and refunded.

Collection available within our usual opening hours (11:00 a.m. - 4:30 p.m.)

 

Delivery within IP1-IP5 - free

If your postcode is IP1-IP5, we can deliver your order for free.

During the checkout process, one of the shipping methods shown will be "local delivery".

Please select this option if you'd like us to deliver your order and enter your phone number, so we can contact you about a possible delivery slot.

IMPORTANT: If you wish to choose local delivery, please don't select an accelerated checkout method other than Shop Pay in the first step of the checkout.

If you pay using Apple Pay, Google Pay, Amazon Pay, or PayPal, then the delivery option is unfortunately not available.

You can also add additional delivery instructions (optional).

If we are unable to deliver or if there is no designated safe space, your parcel will be returned to our shop and will be made available for collection. 

INTERNATIONAL SHIPPING

TAXES AND DUTIES

Please note that all European and international orders may be subject to import duties and taxes.

We are unable to advise on these costs, as they are country specific.

Please contact your local customs office to find out more information regarding taxes and duties applied to imports from the UK.

 

EUROPEAN DELIVERIES

We currently offer shipping to the following European countries - Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, The Netherlands, Norway, Spain, Sweden, and Portugal.

All European deliveries are charged at a standard rate of £15. European deliveries take approximately 2-10 days from the day of dispatch, but can take longer on occasion. 

Customs and import duties are charged once a parcel has reached it's destination country. Any charges incurred are to be paid by the parcels recipient. 


REST OF THE WORLD

Outside Europe and the UK, we currently ship to Australia and the USA.

All Rest Of World Deliveries are charged at a standard rate of £25. Rest Of World deliveries take approximately 3-17 days from the day of dispatch, but can take longer on occasion. 

Customs and import duties are charged once a parcel has reached it's destination country. Any charges incurred are to be paid by the parcels recipient.